Can I pay month-to-month?

Yep! We have monthly plans as well as yearly!

Here are the answers to the rest of your burning questions.

What’s the difference between annual and monthly subscriptions?

In features, none! In savings, a TON (^^Poets and we didn’t even…OK…yeah, we totally did that on purpose.)

But seriously, when you pay upfront for the annual subscription, you get 2 months FREE.

(For the numbers-inclined, that’s over 15% OFF, regardless of which plan). And then you don’t have to worry about monthly charges).

Why have I seen you referred to as Vooplayer?

Are we the artist, uh, player, formerly known as Vooplayer? Yep.

Does that mean we got bought out or don’t have a stable platform? Not in the least.

Here’s the story: when we first developed the product in 2013, we began as Vooplayer, but we moved ahead with a rebrand when we had a change of leadership in the summer of 2020.

So, while on some blogs, you may still see “Vooplayer,” it’s just what we were called before we reincarnated. (We think we might’ve been Alfred Hitchcock before that, but we can’t confirm it…yet).

In fact, if you spot Vooplayer mentioned in one of our older support docs, let us know here at We’ll gift you a $10 credit for transcripts!

How can I pay?

We accept all major credit cards.

(Although accepting Dogecoin sounds cool, we’re not yet sold).

What if I need more storage or bandwidth than what is included in my plan?

OK, so we wanted to make this really simple and we think we've done that.

Every plan includes a certain amount of bandwidth per month. For example, Polaris includes 600 GB per month. If during any month you use more than 600 GB then you will use our flex bandwith which is billed at $0.05 per GB.

So if you use 670 GB in one month, we'll bill you for 70 GB (70 GB X $0.05 = $3.50) on your next monthly invoice.

It's all automatic. Once you go over your monthly limit, your videos will continue to work. There's nothing you need to do to "activate" flex bandwidth.

Added storage is $0.03 per GB. Again, there's nothing special you need to do to get more. While uploading videos, if you go over your plan's allotment then we'll add it to your monthly invoice. (We'll also email you to give you a heads up)

So let's say you on Polaris which includes 600 GB of storage. One day you upload a bunch of videos and now use 625 GB. Once that happens we'll bill you for $3.00. We bill in increments of 100 GB, which is $3.00. Once you go over 700, we'll bill you for another $3.00.

Super easy right?

One other thing...if you are paying yearly for your subscription, you will still pay monthly for flex bandwidth or storage.

How do I know how much bandwidth I need?

This is one of the questions we receive the most. It’s very different by user or case, but the short answer is most customers overestimate what they need.

It's very difficult to give an answer without seeing any bandwidth data you might have from another platform. Get in touch with support and we'll do our best to help estimate.

What if I want to change plans? Can I also do that if I'm in the middle of an annual plan?

You can upgrade or downgrade plans at any time inside your Spotlightr dashboard. If you are paying yearly and want to upgrade, no problem! You'll get a refund of the unused portion of your current plan.

Sign up for a free, no-commitment 14-day trial right here if you want to see what your dashboard looks like!

Do you offer any money-back guarantees?

That’s a no-brainer for us. If you sign-up for a plan after your 14-day trial, you get 30 days to try out all of our features, totally risk-free.

That way, you get 44 days to see if we’re the right host for you.

If you’re unhappy for any reason, just let us know before the 30-day mark and we’ll cancel your subscription and issue a full refund. Even if you signed up for the yearly subscription.

(And we don’t put you through cancellation hoops. We’ll ask the reason, but that’s it! It helps us make the product better.)

And I can cancel anytime?

Yep. If you’re paying month-to-month, your billing stops immediately when you cancel. If you’ve paid for an annual subscription, you’ll get a full refund within the 30-day period.

What kind of customer support do you offer?

We have live chat right inside your dashboard. (You actually get answers from real humans.)

You can also reach us by email at

Our hours are officially Monday-Friday, 3 AM – 3 PM ET (but we often hang around outside those hours).

And we answer most tickets within the hour.

Do you support 4K videos?

Yep. Would you consider us if we didn’t? 😃

I keep seeing hybrid hosting…what does that mean?

It means that you can host your video somewhere else, like Youtube, AWS, or even Dropbox, and take advantage of the video player, email gating capabilities, and embedding.

Advantages? You save on storage and bandwidth.

Disadvantages? Performance and control.

If, say, you host on Youtube, we can’t help you if YouTube is having a problem.

Aaaand, only if you host with us can you get our HLS encryption to protect your video from unwanted downloads.

You can read up on more details here.

Do you have duration or file-size restrictions?

No duration limits! File sizes have an automatic cap to encourage users to compress their files for better performance, but you can ping our support team to request a file size limit increase.

I signed up ages ago on AppSumo. Is my subscription still valid?

Yep! Subscription tiers have changed a bit since then, but we’ll get you squared away.

Just shoot us an email at

Have more questions?

Our super amazing support docs hold answers to most of your questions.

You can also email us at if you can’t find what you’re looking for (…in those super amazing support docs*).

(*No really! Customers have actually told us our tagging and support docs are top notch. Give our search a try when you need it.)