Can I pay month-to-month?

Yep!
Here are the answers to the rest of your burning questions.

What’s the difference between annual and monthly subscriptions?

In features, none! In savings, a TON (^^Poets and we didn’t even…OK…yeah, we totally did that on purpose.)

But seriously, when you pay upfront for the annual subscription, you get 2 months FREE.

(For the numbers-inclined, that’s over 15% OFF, regardless of which plan). And then you don’t have to worry about monthly charges).

Why do I keep seeing Vooplayer?

Are we the artist, uh, player, formerly known as Vooplayer?
Yep.

Does that mean we got bought out or don’t have a stable platform?
Not in the least.

Here’s the story: when we first developed the product in 2013, we began as Vooplayer, but we moved ahead with a rebrand when we had a change of leadership in the summer of 2020.

So, while on some blogs, you may still see “Vooplayer,” it’s just what we were called before we reincarnated. (We think we might’ve been Alfred Hitchcock before that, but we can’t confirm it…yet).

In fact, if you spot Vooplayer mentioned in one of our older support docs, let us know here at support@spotlightr.com. We’ll gift you a $10 credit for transcripts!

How can I pay?

We accept all major credit cards.

(Although accepting Dogecoin sounds cool, we’re not yet sold).

So what’s the billing situation with extra bandwidth and storage?

OK, so you can add both bandwidth or storage in sets of 200 GB/mo.

Bandwidth: $.08/GB (additional $16/mo per 200 GB)

Storage: $.05/GB (additional $10/mo per 200 GB)

And whatever day of the month you signed up (whether monthly or yearly), that’s the day you’ll get billed for additional bandwidth or storage on a monthly basis.

How do I know how much bandwidth I need?

This is one of the questions we receive the most.

It’s very different by user or case, try out our handy-dandy calculator to find out what it’ll be for you.

What if my bandwidth or storage use changes?

You can see your use, upgrade, or downgrade whenever you want inside of your Spotlightr dashboard. (Sign up for a free, no-commitment 14-day trial right here if you want to see what your dashboard looks like!)

Do you offer any money-back guarantees?

That’s a no-brainer for us. If you sign-up for a plan after your 14-day trial, you get 30 days to try out all of our features, totally risk-free.

That way, you get 44 days to see if we’re the right host for you.

If you’re unhappy for any reason, just let us know before the 30-day mark and we’ll cancel your subscription and issue a full refund. Even if you signed up for the yearly subscription.

(And we don’t put you through cancellation hoops. We’ll ask the reason, but that’s it! It helps us make the product better.)

And I can cancel anytime?

Yep. If you’re paying month-to-month, your billing stops immediately when you cancel. If you’ve paid for an annual subscription, you’ll get a full refund within the 30-day period.

What kind of customer support do you offer?

We have live chat right inside your dashboard.
(You actually get answers from real humans.)

You can also reach us by email at support@spotlightr.com.
Our hours are officially Monday-Friday, 3 AM – 3 PM ET (but we often hang around outside those hours).

And we answer most tickets within the hour.

Do you support 4K videos?

Yep. Would you consider us if we didn’t? 😃

I keep seeing hybrid hosting…what does that mean?

It means that you can host your video somewhere else, like Youtube, AWS, Dropbox, or even Google Drive, and take advantage of the video player, email gating capabilities, and embedding.

Advantages? You save on storage and bandwidth.

Disadvantages? Performance and control.

If, say, you host on Youtube, we can’t help you if YouTube is having a problem.

Aaaand, only if you host with us (or S3) can you get our HLS encryption to protect your video from unwanted downloads.

You can read up on more details here.

Do you have duration or file-size restrictions?

No duration limits! File sizes have an automatic cap to encourage users to compress their files for better performance, but you can ping our support team to request a file size limit increase.

I signed up ages ago on AppSumo. Is my subscription still valid?

Yep! Subscription tiers have changed a bit since then, but we’ll get you squared away.

Just shoot us an email at support@spotlightr.com.

Have more questions?

Our super amazing support docs hold answers to most of your questions.

You can also email us at support@spotlightr.com if you can’t find what you’re looking for (…in those super amazing support docs*).

(*No really! Customers have actually told us our tagging and support docs are top notch. Give our search a try when you need it.)